Here at Australian Direct, we know that even the best products can develop issues. It is our intention to always provide the highest quality products and service to our customers. We strive to resolve any issue you are experiencing in an efficient and timely manner. To launch a warranty claim please follow this link and create an account in our Resolution Centre.

Our KICKASS Warranty

The Australian Direct Warranty is our promise to you, providing you with the reassurance to shop with confidence and get long lasting enjoyment from our products.

How To Make A Claim:

We understand and acknowledge that sometimes things don’t always go to plan, so as part of our Australian Direct Customer Service approach we have made the process as simple and stress-free as possible. Simply click on the link below to create an account and fill in the details of your claim. A member of our highly efficient Warranty Team will then be in contact to assist with your claim.


Launch Warranty Claim