Why Shop With Us?
100% SATISFICATION GUARENTEE
We are proud of the quality of the products that we offer and each item has been carefully selected to ensure that you will be fully satisfied with your purchase. So you have nothing to risk, buy one now and try it out for yourself.
However, if for any reason you’re not satisfied with your purchase:
Any missing returned items will be deducted from the total refund amount. Any used or damaged items might be rejected and may result in an additional 15% handling fee. We encourage customers to use shipping services that provide full tracking as Australian Direct will not cover for any return shipping, insurance or lost return charges.
Click on the link below to read are full business terms and conditions.
- Contact us and send it back to us within 30 days of purchase for a full replacement or refund.
- We will issue a return authorisation number (RMA) which is valid for 7 days.
- You will be asked to send the goods in as new condition and its original packaging, including all accessories and manuals.
- After the goods have been received, checked and found to be in good working order, a refund/replacement will be issued to the account/address of the original purchase. Delivery fees are at customers expense.
All items that leave our warehouse or our manufacturers premises are adequately packed and sent in good working condition.
If you receive an item with damaged packaging please do the following :
- DO NOT accept and sign off on the item and ask the delivery company to take it back.
- If you do accept clearly damaged packaging, Australian Direct will not be liable for refunds/replacements.
- Contact and advice Australian Direct of the damaged goods within 48 hours of delivery.
If you receive a faulty item with non-damaged packaging:
- Contact and advice Australian Direct of the damaged goods within 48 hours of delivery. Later notice may result in liability issues.
- Our support team will guide you through a troubleshooting. 99% of faulty item related calls can be solved over the phone.
- If it is a genuine fault, Australian Direct will assess the damage and issue a return authorisation number (if applicable) to ensure minimal inconvenience for you.
- Keep all original packaging and accessories and include a delivery consignment note.
EXCELLENT CUSTOMER SUPPORT
Australian Direct prouds itself on its outstanding customer support from pre-purchase advice to post-purchase support and everything in between. We make sure to educate our prospects and customers as much as we possibly can so that they in turn can make the best educated decision.
We put a lot of effort in our educational videos, buying guides and articles which you can find on our website and our Youtube channel. If you need any additional help, we have a full team of support members that will assist you along the way, wherever that might be. All of our staff are highly knowledgeable in our products and are avid campers and 12v enthousisasts themselves.
INTEREST FREE PAYMENT PLANS
Australian Direct has teamed up with zipMoney and Afterpay to give you the opportunity to pay for your purchase with flexible monthly payment plans. zipMoney or Afterpay is a safe, simple and convenient way to pay for your purchase over time. It provides you with the flexibility to buy today and pay later on an interest-free payment plan.