Australian Direct Warranty

Service & Warranty Details

The warranty terms specific to each product are included in each product listing page. Please check these pages for warranty details. Should you have any questions concerning a specific product, please contact us via (07) 3123 4715 or sales@australiandirect.com.au.

Some products sold by Australian Direct are shipped directly from our supplier’s and/or manufacturer's premises. In these cases, product warranties may be handled directly by the manufacturer as they have specialist teams dedicated to service and warranty support regarding their products. They can also direct you to the closest service agent who can inspect, diagnose or repair any faults that may be required in order to get your product working again.

Contact details are generally supplied with the products themselves (i.e. owners manual). If you did not receive this information with your order, please contact us via (07) 3123 4715 or sales@australiandirect.com.au and we will arrange to have this information sent out to you.

If you would like to contact a manufacturer yourself, here is a list of our current supplier’s and/or manufacturer’s:

Australian Direct

(07) 3123 4715

sales@australiandirect.com.au

EvaKool

(07) 5492 7777

sales@evakool.com

Blue Apple / Home of 12 Volt

(08) 8391 3121

sales@home12volt.com.au

MSA 4X4

(07) 5665 7555

sales@msa4x4.com.au

ORS / Offroad Systems

(02) 4647 6322

sales@offroadsystems.com.au

Baintech

(07) 3348 8082

sales@baintech.com.au

Alcolizer

1300 789 908

sales@alcolizer.com

CGear Australia

(030 9645 4447

cgear@cgear.com

Black Diamond / Country Comfort

(02) 4283 7398

orders@blackdiamondsupplies.com.au

Powertec

(07) 5577 0500

orders@powertec.com.au

Enerdrive

1300 851 535

neil@enerdrive.com.au  

 

Please be aware that if you have ordered multiple items from our website, your order may arrive in separate deliveries on different days as they may have originated from different shipping locations.  

In order for any of our service departments to assist you quickly in the case of a query or claim, please have your original order or tax invoice number on hand when you ring. If you do not have one, please contact Australian Direct to receive a copy emailed to you.

Items that are Dead-On-Arrival, or DOA

For any product that is received and is found to not function at all (i.e. be dead-on-arrival) within 1-2 weeks of receiving the product, we will replace the product for free.

After this time, you may contact Australian Direct to find out if we will replace or repair the product.

Should you have any questions about the warranty conditions please contact Australian Direct directly via (07) 3123 4715 or sales@australiandirect.com.au.

Warranty Conditions

Australian Law

 

The Australian Direct warranty for all products is provided in addition to the other rights held by a consumer under Australian Law.

Under these laws you are entitled, as a consumer, to a replacement or refund if a product does not perform as it was advertised to, and for compensation of reasonable damages or losses incurred. You are also entitled to product replacement or repair if the products are deemed to not be usable or failure does not result in completely non-usable products.

Other Conditions

  • The first date of purchase is when the warranty period begins. Warranty periods will NOT be renewed or extended after a product repair or replacement.

  • You must produce the sales receipt of the product as proof of purchase when a warranty claim is made, otherwise, Australian Direct holds no liability to replace or repair a product.

  • Warranties are only offered to the original end user of the Australian Direct product. Warranties are not transferable to another party.

  • Warranty terms only apply to products purchased directly through Australian Direct or authorised resellers.

Warranty Exclusions

Conditions and warranties are excluded to the extent that they are permitted by law. The warranty conditions set out by Australian Direct are considered null and void if a defect, malfunction, or failure is caused by:

  • Negligence in following proper product installation, operation, or repair/maintenance instructions/protocols.

  • Use of a product for purposes other than those it was created or designed for.

  • Neglect, poor handling, and/or accidental damage.

  • Third-party alterations, repairs, and “mods”/modifications without the expressed written permission by Australian Direct.

  • Tampering or variations to product markings and labelling (e.g. warranty stickers, serial numbers, etc.).

  • Contaminations of products by foreign matter, foreign material, or other products.

  • Incorrect charging methods, such as overcharging and undercharging.

 

Costs Not Included Within The Australian Direct Warranty
 

  • Labour costs.

  • Transit costs (if the product must be sent back to Australian Direct).

 

Other Non-Included Warranty Items
 

  • Any property or personal damage/injury, direct/indirect loss, consequential losses, and supplementary expenses are excluded to the extent that they are permitted by law.

  • Changes in product condition or operational ability resulting from incorrect storage, fitting, application, maintenance, environment, or others as described and permitted by law.

  • Extreme weather conditions.

 

Submitting A Warranty Claim

Follow these steps to submit a claim:
 

  • Contact Australian Direct either by via (07) 3123 4715 or sales@australiandirect.com.au and give all the details you can as to the nature of the product not working.

  • We will try to confirm whether the product is defective through simple testing. However in certain situations, you may be required to send the product to us at your own cost for in depth testing and analysis.

  • Once the item has been confirmed to indeed be defective, it will be repaired or replaced under the warranty terms above. You may incur pro rata warranty, transport, or other fees which will be detailed to you by Australian Direct.

  • If you sent the product to us and it is deemed to be functional, you have the choice to have the product returned to you at your own cost.

 

Return Policy

 

100% Satisfaction Guaranteed

If you are not satisfied with your purchase, please contact us via (07) 3123 4715 or sales@australiandirect.com.au within 30 days of receipt of the item. We will then issue a return authorisation (RMA) number which is valid for 7 days. You are required to send the goods back to the address provided, in as new condition, in its original packing and including all accessories, manuals and other documentation.

In the event that the unit has been returned for a refund, a replacement charge for any missing items will be deducted from the total refund amount. Any returned item that has been used or damaged may be rejected, and may result in an additional 15% handling fee.

Where a defective product is being returned for a replacement, the original item must first be returned before a replacement unit is dispatched.

The customer is responsible for return shipping. We do not refund shipping charges, insurance charges or lost returned packages. It is strongly recommended that you use a shipping service that has full tracking facilities.

After the goods have been received, checked and found to be in good working order, a refund will be issued into your account to the same account from which you have made the original purchase.

What if some items are damaged when I received them?

All items that leave either our warehouse, or our suppliers / manufacturers premises are adequately packed and sent in good working condition. However, if you receive an item that has been damaged in transit, you must promptly contact Australian Direct and advise them of the situation within 48 hours of receipt of the item. We will assess the damage and issue a return authorisation (RMA)  number (where applicable) endeavouring to ensure that there will be minimal inconvenience to you.

Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, please contact us via (07) 3123 4715 or sales@australiandirect.com.au within 48 hours of receipt of the item. If notice is not received within 48 hours customer is liable for return freight expenses on replacement items.

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take of photo of the damaged item/s.